Warranty period, scope, warranty conditions

The whole machine is guaranteed for 1 year from the date of acceptance (except for consumable parts), and free maintenance and replacement of parts during the warranty period.

Speed of problem solving and troubleshooting

We will respond within 4 hours after receiving the user's maintenance and technical service request, and provide on-site service within 24 hours.

Equipment use training and guidance

Within one week after the contract is signed, provide the equipment laboratory installation manual and assist in guidance.

Training during installation: During the installation and commissioning of the instrument, our or manufacturer’s engineers will conduct operation and maintenance training for the user’s personnel at the instrument commissioning site until the user’s personnel can independently operate the instrument, so that the user’s personnel can master the instrument’s

Installation, opening and closing procedures, daily maintenance and repair of the instrument, system operation and control, system fault finding and diagnosis methods.

Provide users with operation and maintenance manuals when the equipment arrives.

Other commitments

After receiving the user's installation notice, all unpacking installation and commissioning work will be completed within 7 working days.

We provide users with free software upgrade services.

Experts from our marketing department can assist in the establishment of analysis methods for special samples proposed by users.

We provide spare parts supply for the equipment purchased by users, and provide lifetime technical support and maintenance services.

Before the instrument is delivered to the site, we will provide you with a site preparation and make recommendations on the site conditions of the instrument laboratory, such as water, electricity, coal, gas and other supporting facilities. After receiving the preparation, please prepare as required. If you have any questions, please contact our company as soon as possible.

Therefore, please be sure to apply for installation within 1 month after the instrument arrives. In case of special circumstances, you must notify our company in time.

After-sales service contact information (contact person, telephone number, maintenance point, etc.)

After-sales contact point: Zhejiang Pujin Instrument Technology Co., Ltd.

After-sales address: Room 6K, Office Building, Century Plaza, Nanhu District, Jiaxing City, Zhejiang Province

Service Hotline：400-6686-03

Repair hotline：15381203279

Telephone：0573-82087181  82087191  82087192

Fax：0573-82087182